Job Description

Associate Director, US Pain Social Media Marketing

Vertex is seeking a talented individual to join our US Pain Business Unit to support our journey to redefine the treatment of pain with the first new mechanism of action in decades. The Associate Director, US Pain Social Media Marketing will lead and support digital patient activation in an acute market responsible for executing social media marketing strategies to reach and engage patients in support of the Pain disease area. This role will support the evolution and implementation of the Patient Marketing Team social media strategy and plans, with a focus on empowering patients in treatment discussions and simplifying the patient journey. We are seeking a candidate with extensive experience with direct-to-consumer (DTC) social media, Digital Opinion Leaders and non-personal promotion along with demonstrated success leading cross-functional and agency workstreams and the ability to drive stakeholder alignment across various levels. The successful candidate will have the ability to thrive in a fast-paced, innovation-focused environment. This role will report to the Director of Patient Marketing for the US Pain Business Unit.

Key Duties & Responsibilities

• This role is responsible for leading development of digital patient engagement programs, in line with Patient Marketing priorities
• Develop, execute and optimize patient marketing programs
• Collaborate closely with US Pain Patient Marketing digital marketing lead, Digital Customer Engagement and product owner teams on patient journey mapping and execution of media plans
• Work with information technology, data science, multiple vendors, and agencies to ensure the organization's processes, budget, and platforms are operating effectively to support the commercial business needs
• Develop, lead, and manage direct to consumer (DTC) social media strategy, tactical plans, implementation, measurement and optimization in alignment with overarching DTC media strategy and plan
• Provide strategic oversight and co-manage integration and execution of Digital Opinion Leader (DOL) program as a key component of DTC media plan
• Collaborate with Patient Marketing brand lead and DOL lead to develop and provide insights on core brand materials
• Establish key performance indicators and measurement plans for social media promotional materials to measure and ensure effectiveness of impact and return on investment
• Analyze campaign performance and identify data-driven actions to improve performance
• Manage marketing automation details to identify opportunities for future communications and/or sub-segment development
• Drive seamless cross-agency coordination of agencies managing DTC social media creative development and media placements
• Analyze patient journey mapping by audience, identifying insights and providing continuous optimization recommendations for faster path to conversion
• Continuously scan and evaluate external digital patient pilot partnership opportunities to support new patient digital capability building
• Closely partner with Regulatory/Legal/Medical review committee to obtain approval for effective and compliant marketing materials
• Collaborate with Privacy and Office of Business Integrity and Ethics teams as the Patient Marketing representative to support ensuring compliance with evolving privacy landscape
• Deliver learnings and insights to the business on high touch channels including Social (including social listening), site, SEO, SEM, CRM, etc.

Required Education and Experience

• Bachelor's degree in relevant discipline
• Typically requires 7+ years of work experience leading the delivery of consumer facing digital non-personal promotional programs to promote products and services to external customers, or the equivalent combination of education and experience

Required Knowledge & Skills

• In-depth knowledge of digital brand promotion including paid and owned social media
• Ability to effectively communicate compelling digital marketing concepts and complex ideas to cross-functional audiences at all levels of the organization
• Experience managing complex internal and external partner relationships involving creative, digital, and media agencies
• In-depth knowledge of DTC media and social media marketing
• Expertise in measurement and analytics of digital programs including social media
• Detail orientation and strong organization, prioritization and project management skills, with demonstrated ability to manage multiple tasks
• Demonstrated understanding of the legal, regulatory, and compliance requirements for pre-and post-approval activities
• An entrepreneurial spirit and an ability to develop creative solutions to complex problems
• Aligned with company culture focused on ethics and integrity in all we do
• Comfortable working in a highly collaborative and results-driven environment within a growing business unit where we are concurrently learning & building as we drive towards product launch

Travel Requirements

• Ability to travel 10-20% - including cross-country travel
• This position is a hybrid position based in Boston

Pay Range: $162,800 - $244,200

Disclosure Statement: The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation: Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status: In this Hybrid-Eligible role, you can choose to be designated as: 1. Hybrid: work remotely up to two days per week; or select 2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.

Company Information: Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com.

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